Privacy Policy

At Chalow, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

Information We Collect

Location Data

We collect and use your location information to provide our core ridesharing services. Specifically, we use your location to:

• Match riders with nearby drivers
• Calculate accurate pickup and drop-off points
• Provide real-time navigation and trip tracking
• Estimate trip duration and fare calculations

Location data is only collected when you are actively using the app or have an active ride in progress. You can manage location permissions through your device settings.

Camera and Photos

With your permission, we access your device camera to allow you to:

• Upload profile pictures
• Submit verification documents for driver registration
• Capture photos related to ride incidents or support requests

Documents and Verification

For driver verification purposes, we may collect identification documents and vehicle-related documents.

Data Storage and Retention

Important: We store documents and ride-related data only until the ride is fully resolved from both parties (rider and driver). Once a ride is marked as complete and resolved by both parties, we permanently delete associated documents and sensitive data from our systems.

This ensures that your personal information is not retained longer than necessary and minimizes data exposure risks.

How We Use Your Information

We use the collected information to:

• Facilitate ride matching between riders and drivers
• Process payments and maintain transaction records
• Verify driver credentials and ensure platform safety
• Provide customer support and resolve disputes
• Improve our services and user experience
• Send important notifications about your rides

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All sensitive data is encrypted both in transit and at rest.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Opt-out of marketing communications
• Withdraw consent for location or camera access at any time

Third-Party Services

We may use third-party services for payment processing, mapping, and analytics. These services have their own privacy policies, and we encourage you to review them.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through our support channels within the app.